Terms and conditions

- Ralstel.com offers online purchases only. All purchases with credit cards will show on your credit card statement as:

RALSTEL|+18885812714

- All cards will be debited at the moment when you submit your order.

- You must be 18 years of age or older to make any purchase.

- All orders will be delivered using standard Mail service (6 to 10 days). If you want to order merchandise to be shipped to countries that are not included in the regions mentioned above, please contact us by email to custservices@ralstel.com in order to help you with availability and shipping and handling queries.

- We make every effort to display as accurately as possible the products that appear on this Website. If you find that the description is not accurate we will appreciate an e mail to custservices@ralstel.com with the product ID and what needs to be corrected according to you.

- Any additional tax charged by customs at the destination of the country where the products will be delivered must be paid by the buyer due to the fact that Ralstel.com has no way to charge taxes.

- Shiokase Limited, its subsidiaries, affiliates, contractors and/or participating corporations are the owners of the trade and service marks appearing on this website and all rights are reserved in respect of such trade and service marks.

- When you register you will be asked for some information for the sole purpose of processing your order. All information given must be accurate and complete and you must inform us of any update or change to this information.

- Once you register you will acquire a username and a password to be able to access your account. It is your responsibility to make sure this information is kept confidential and you will be held responsible for any activity that occurs under your username and password. If you suspect that you are victim of unauthorized or fraudulent use of your account you can call our customer service department at 888 581 2714.

- These terms and conditions are subject to change and can be modified at any time without notice.

- By accessing this website and obtaining the facilities, products or services offered through this website, you agree that the law of Hong Kong shall govern such access and the provision of such facilities, products and services and you agree to submit to the exclusive jurisdiction of the Hong Kong courts.